We purchased a travel club membership (with International Travel Solutions) through Vacation Services of America. We sat through a presentation at which they told us that, with this membership, they could offer great discounts on travel accommodations anywhere we wanted to go. We were suckered in, paid the fee and signed a contract. We had three days to cancel the contract. However, our membership was not registered on the ITS website until after about a week. Once we looked on the website, we found that the prices they offered were not any better than what we could find on our own through Expedia, Travelocity, etc. or even the hotel/condo's own website. In a lot of instances we actually found better prices. They do offer a price match guarantee, but if we always find lower prices, and if we constantly have to check, then we have paid them for absolutely nothing. They have the program structured so that you can't discover that their services are bogus until after the three day cancellation period. We believe that they misrepresented their services and they're running a scam.
We contacted VSA directly, but they wouldn't refund the fee because it's after the three day cancellation period. The representatives with ITS kept giving us conflicting information. The first time we spoke with them and told them that we found lower prices elsewhere, they told us that the prices on the website were not the lowest prices available, that we needed to call them to get the actual prices. When we called again, we were told that the prices on the website were the actual prices. We then tried to get some information to book a cruise, just so we could compare prices that they gave us over the phone. We never got anyone to help us.
We filed a dispute with our credit card company. They were absolutely wonderful in helping us. Right away they temporarily removed the charge so we wouldn't have to pay anything or incur any finance charges. They e-mailed me and called me several times to verify all the information. After about 6 weeks, they resolved the dispute and permanently reversed the charge! Hallelujah!!! We are so grateful to Chase for getting us out of this mess. I encourage anyone out there that got scammed by Vacation Services of America to go through their credit card company and get their money back from these crooks.
Monetary Loss: $2500.